Samsung Electronic Indonesia, take a tactical step with cancelling Galaxy note 7 pre-order in all region in Indonesia. This happened because of recalling Samsung Galaxy note 7 in all of the world. There are about five people who report to Samsung that when them try to re-charge Galaxy Note 7 their battery is exploding.
After analysis, that explode happened because the user charge Galaxy Note 7 using Micro USB adaptor from third party and connecting to USB Type-C. So if you want to charge your phone, better to use an original charger.
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| Samsung Note Launching |
“Samsung Electronics Indonesia apologize for the inconvenience and appreciate your patience consumers who have pre-order the Galaxy Note7” write Samsung
In Indonesia, galaxy note 7 were sold for about Rp. 10.777.000 (64 GB version) sold out in three days. Since Preorder open in 3 August. And Samsung promise that in 1 September the costumer can get the product. About two days before the product delivery to the costumer, Samsung announce the delay for 17 September.
“We have conducted a thorough investigation and find obstacles in batteries, can be fixed by switching. However, we will also propose solutions to the consumer” says Samsung.
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| Galaxy Note 7 Exploding |
Not only refund, the costumer who has been Pre-order Galaxy Note 7 will get a special compensation. There is an issue that this compensation is a shopping voucher about Rp. 1000.000, - Detail about the compensation will be inform soon to the costumer.
Costumer who have a question about Samsung Galaxy Note 7 can calling Samsung Call center Indonesia in toll free 0-800-112-8888 or (021) 5699-7777, and also the costumer can do live chat in the official website Samsung Indonesia
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